Massey Decks and Fences Reviews and Testimonials
Read or leave Reviews of Massey Decks and Fences. We design and install composite decks, wood fences, chain link fences, vinyl fencing, maintenance free rails and ornamental aluminum fences in the Southern Maryland, St. Mary’s, Charles and Calvert County MD areas.
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I first became a Massey customer in 2007 purchasing a custom fence for my home in Leonardtown, MD. The fence was installed quickly, professionally, and for a great price. I became a repeat customer in 2017 when I bought a wooden fence for my current home in King George, VA. Again the work was done to meet all my standards. Here it is almost 2 years later and I was having a problem with a large gate. I called and left a message. I had a return call within a few hours though I missed the call. I returned the call this morning again leaving a message stating which gate was having the problem, and that I would love to get it taken care of however we were attending a funeral. I returned home from the funeral only a few hours later to find my gate repaired and functioning perfectly. If I ever truly leave the area I will have a very hard time finding a Fence and deck company that can live up to this standard of customer service.
Mr. Massey is an extremely committed professional passionate about his craft. Customer service is proven to be taken seriously and with the upmost importance. For a small business to flourish after so many years is all the proof a potential customer needs to make the choice in his services. He takes great care and a relentless approach to ensure the details are worked out. His dedication to his business and customer base is unmeasurable. He works day, night and through the weekends with a competent, supportive team and family. Understanding the weather can be less than predictable, he still tries to ensure contracted deadlines are met as soon as possible. He has great ideas, many years of construction experience and a vast knowledge of vendor products. I recommend this business and rate them 5 stars without a second thought!
Today I have to give hats off to Massy Decking, I had Some wind damage to my fence, that ended up tilting one of my fence posts on my fence that they installed about four years ago, and without any hesitation and between jobs these guys showed up within three minutes of me talking to them on the phone and took care of my fence issue. Thanks a lot guys for the quick response, I really appreciate your services and will definitely recommend you to friends and family. Jesse
My lawn guy stretched my chain link gates and fence to the point of my dogs were easily getting out. I called Massey Deck and Fence to make the many repairs, some required a bit on ingenuity. I feel totally confident my dogs can't get out now. The work was done quickly and professionally. The price was great. The owner is a nice person and a man of his word. Thank you again! I have peace of mind!
Massey Fence and Deck completed my fence today and it looks amazing. My husband and I are completely happy with the company owners, the workers, and how they've changed the curve appeal of our home. My neighbors are in total amazement. I would truly recommend Massey Fences to anyone looking to upgrade or change their fencing.
Thanks Massey Fence and Deck for a job well done.
Massey Fence is the best in Southern Maryland! They are very professional, communication is awesome, their workers are very friendly, professional, and accurate. Their pricing is the best! I highly recommend Massey Fence Company!! If you want quality and affordability - trust Massey Fence!!
We had a couple different places come out to give us quotes on a deck. The reason we choose Massey was not off of price but off of they are a family run business and you get that feeling from the beginning to the end, also on how they explained how they were going to do the construction of the deck and what to expect from date of signing the contract. Other companies that had come out treated us like a paycheck and a number, not as a family. At no time did we feel pressured to sign a contract with them or get a upcharge in the design and material. We chose the composite deck with vinyl rails, they drew up the design that day and we agreed on a price. I was able to use the design for our HOA approval process, they took care of the permitting with the county. Once all materials and permits were completed the crew showed up and had the deck up in a day and a half. The longest part of the whole process was getting the county to do their part, once the crew showed up, they were very fast and efficient on getting the deck installed on the house. Once construction was completed they did a pressure wash of the deck and cleaned up the construction area. I recommend this company to anyone looking to install a deck on their home.
We moved from out of state and needed to put a fence in a new house we were buying in a somewhat timely fashion because of our dogs. Massey was very accommodating with our schedule for measuring and also had decent scenarios and suggestions to make sure we they met our needs. We obtained four estimates for the job. Massey was the best price and also spent their time talking about options and their work vice badmouthing competitors. They estimated 2-4 weeks for the job which worked perfectly for our schedule and met that schedule. Just prior to installation they came out and did a final walk through to explain everything and ensure that they were meeting my goals. It took them approximately three days to install over 300 linear feet of 6 foot high vinyl which included clearing some brush. Professional staff, cleaned up after themselves and did great work. Fence looks great, gates are installed perfectly and happy across the board. Would recommend Massey time and time again.
As you can see by the posting of the photos online our fencing project by Mr. Massey looks awesome. Their crew was very professional, organized, and delivered everything I asked for plus more. They never left the job site without cleaning up after each day and the workmanship was superior. We have two small horse pastures and our neighbors have all commented on how great the new vinyl fencing looks. I called several other local fencing companies and they were by far the lowest bidder but, didn't cut corners on the quality of the material they used. All the post are heavy duty and set into concrete. We're enjoying our new fencing and the great improvement it made to our property!
We decided to get at least 3 quotes for our new fence. 2 out of the 3 quotes were from small companies and the third was from a very large company. I was immediately turned off when the salesman from the large company said something like, "If you sign in the next 24 hours I'll cut your price in half". Even with the 50% price reduction the adjusted price was still more than Massey.
Massey's quote was right in the middle with about a $300.00 difference in price when compared to the cheapest company. The fence was for our backyard - white vinyl 6ft privacy, newer La Plata development, just shy of 330 linear feet.
Why I went with Massey:
I prefer to go with small business whenever possible. Massey is small enough to be nimble, but large enough to get stuff done without major delays or problems. They truly do appreciate your business.
The sales process was great. Scheduling was flexible (they even came out twice to do more than one estimate after we changed our minds...). I also didn't do much research on purchasing a fence before they came out to do the quote. The last fence I bought was wood and over 10 years ago. The salesman took his time to educate me on the different products, work up different pricing scenarios, and gave great input on gate selection.
The salesman also checked in "just enough" while we were making our decision and getting the necessary permits.
Why I would refer others to Massey:
They're easy to do business with, sell for reasonable prices, and the quality of work is excellent. Oh, and once they get started they don't stop - day 2 was done in the rain!
There was a small discrepancy between what was on the work order and what was discussed verbally during the sales process. I called Massey management and we chatted for a few minutes. He was very reasonable and able to make a decision quickly. Everything was resolved the very next day without additional cost to me. Try doing that with the bigger players...
I didn't read the ranting from other posters. Many of them have 1 star responses and most complain about scheduling. Let's be reasonable people - these guys aren't coming out to fix your kitchen sink. A lot of stuff is involved, material has to be purchased and crews have to be organized to get something like this done.
If a place like Massey tells you 3 or 4 weeks you should set your expectations to an install date of 2 - 6 weeks. This is true for any type of major home improvement project that isn't purchased through a large chain then subbed out through one or more intermediaries (which in turn drives up cost significantly...)
Why 2- 6 weeks? Simple - places like Massey really do want to meet or exceed your expectations. However, they don't have multiple crews waiting on standby and a million dollars worth of material sitting in a warehouse just in case the schedule gets backed up. If they did, the price would be much higher. Remember - money and time always has to come from somewhere...